All questions related to your profile and managing it

• How can I change my password? 428
• I play in several clubs, can I have a single login? 271
• I have a single account across several clubs, how do I choose which club to display? 201
• A family member wants to become a member, can I add them? 147
• How do I book for a family member? 11
• I've lost my password. How can I recover it? 239
• How do I change my profile photo and information? 11
• I have several accounts: how do I merge them into a single login? 12
• How do I change the site language? 13
• How do I set my personal access code? 13
• My data: download, leave the club, delete my account 4
• How do I become a club member online? 22

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 148
• Why are some cells pink on the board? 373
• How can I make a booking 936
• How can I book with a guest? 243
• How can I edit a booking? 189
• How can I delete a booking? 289
• All courts are occupied. Can I join the waiting list? 73
• What payment methods are available to me for a booking? 101
• How to create an open booking 41
• How to join an open match 30
• Where can I find the court access code (door code)? 15
• How do I withdraw from an open match? 8
• How do I view my booking history? 12
• How do I see the weekly schedule? 12
• How do I find and book at another club? 8

How do I register for a camp or a school?

• Sign up for a tennis lesson 92

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 10
• How do I split the payment with my partner? 14
• How do I use my restaurant vouchers? 16
• How do I view and pay my invoices? 5
• How do I download my certificates? 11
• How do I send money from my wallet to another member? 9

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 10
• How do I join my club's WhatsApp groups? 10
• How do I take part in the Défi-Plugin (challenge tournament)? 3

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 8
• How do I install the Plugin.ch mobile app? 10
• How do I choose the notifications I receive on my phone? 12
• Where can I find the messages sent by my club? 6

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 11
• The administration home page 12

• Manage access 54
• Manage membership cards 28
• Manage clubhouse 16
• Manage restaurant credit 15
• Manage email sending 20
• Manage invoicing 11
• Manage member groups 18
• Manage registrations 21
• Manage special days 16
• Manage offers 19
• Manage online payments 15
• Manage billing regions 9
• Manage the club manager 14
• Manage challenge tournaments 16
• Manage RFID validation 23
• Manage general settings 13
• Setting up the accounts (general ledger) 14
• Configure EBICS: connect Plugin.ch to your bank 8
• Gate access log 12
• Manage multiple buildings 15

• Create a new court 28
• Manage court groups 35
• Manage booking periods 42
• Manage court usage 24
• List, edit, or delete a court 16
• Manage sports 9
• Close courts 11

• Create a new season 22
• Edit or delete a season 25
• Open the winter season by copying last season 7
• Link a sport to a season 16

• Manage recurrence authorizations 25
• Manage restrictions 25
• Manage subscription type 41
• Create booking prices: per session or per season 11
• Check rates with the rate grid 16
• Manage non-member and pay-as-you-go deductions 18
• Booking without a subscription: the guest subscription 19

• Create an item 27
• Assign an item to a member 17
• Edit or delete an item 16
• Delete an item assigned to a member 11
• Import linked items from Excel 8

• Display the member list 32
• Create a new member 39
• View a member's detailed information 16
• Display a member's operational data 13
• Manage member subscriptions 17
• Import member data 13
• Print member cards 14
• Print and export the member list 14
• Charge an item to a member or a group 22
• Link a member to a group 14
• Edit and delete a member 13
• Search for a member 9
• Managing duplicates: merging two profiles 14
• Managing units to be deducted: personalised hours and non-members 13
• Manage Swiss Tennis licenses 4
• Topping up a member's wallet 12
• Find and reactivate a removed member 16
• Issue a certificate for a member 15
• Managing families 7
• Handling erasure requests (GDPR) 17

• Add a new sponsor 22
• Invoice sponsors 20
• Re-invoice sponsors 16

• Assign and remove a role 16
• Roles and access: create and edit a role 24

• Activating the Lessons module 25
• Creating lesson items 29
• Create, edit, and delete a lesson 18
• Manage lesson groups 16
• Manage lesson enrollments 37
• Prerequisite 35
• Invoice and reminder texts 12
• Teachers' schedule 15
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 9
• Copy a lesson for the next season 8

• Complete management of equipment rental 23

• Find old invoice groups (archives) 16
• Invoice considerations and display 14
• Create invoices 18
• Send invoices by email 16
• Manage payment reminders 26
• Print invoices 16
• List and search invoices 13
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 9
• Automatic reminders for e-mail invoices 8
• Keeping the accounts with the general ledger 16
• Manage family discounts 10
• Import accounts from Excel 15
• Carry an overpayment over to the next invoice 9
• How invoice dates are calculated 11

• List of bank payments 12
• Processing via bank files 16
• Process a manual payment 17

• Process installments 18

• Managing bookings in the schedule 47
• Configure and use open matches 21
• Manage the set times 11
• Create a promo code and use it 8
• Refund a fixed-hour session that was released and taken again 11
• Moving a booking and creating a recurrence in the schedule 6
• Creating and managing recurrences 7
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 10
• Manage cash register prices 7
• Offering items with a booking 28
• Deleted bookings and deletion records 11
• Replace a player on a fixed hour 12
• A fixed hour cannot be added: nothing is displayed 15

• Manage automatic emails 20
• Sending bulk emails 16
• Manage messages 21
• History of sent emails 17
• Writing an e-mail with the editor 10
• Birthday and inactive member e-mails 7

• Manage challenge tournaments 14

• Enable partner search 27

• The statistics dashboard 11
• Invoicing bookings from the statistics 11

• Access the program 35
• Booking by a member 35

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 26
• Managing registrations (administrator) 18
• Managing groups and the schedule 20
• Tennis lesson invoicing 15
• Invoicing check and Youth and Sport export 16

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 12
• Adding and editing an employee 4
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 10
• The 13th salary and holidays for hourly employees 8
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 14
• Salary certificates and annual lists 12

You'll find all the questions about booking without an account

• How can I book if I don't have an account 853
• Where can I find available courts in my area? 121
• How can I edit/cancel my booking if I don't have an account? 142